Returns and refunds

To make a return request, go to your customer space under My Orders. Select the order related to the return and click on Make a return at the bottom of your order.

Then follow the procedure:

You have 30 days from the date the parcel was dispatched to return any items that do not suit you.

Returned items must be new, unworn, in their original packaging with the labels attached, and in perfect condition.

No returns will be accepted if the items returned have clearly been used or damaged, and such use or damage renders the items unsuitable for sale.

Returns are at the customer’s expense, unless there has been a packing error on our part or the item is faulty.

For hygiene reasons, we do not accept returns of underwear, swimwear or cosmetics.

The customer is responsible for the return postage costs, unless the error is on our part (faulty product, packing error).

We cannot exchange returned items. Once we receive your return, we will process the refund for your item(s). If you would like to order a different size, feel free to contact us by email or phone to take advantage of free shipping on your next order.

You have 30 days from the shipment of your order to return items that do not suit you.

You are more than welcome to return any items that do not suit you in-store. To do so, simply start by registering your return in your customer account, under the My Orders section. Select the order you wish to return, then click on Make a return at the very bottom of your order details.

Then follow the procedure:

Processing your return may take longer as it will be handled by the website once it has been received (approximately 8 working days). No refunds or exchanges will be processed in-store.

Your return will be processed as soon as we receive it, within 24 to 48 working hours.

Once your return has been approved, your refund will be processed. It will appear on your chosen payment method within a maximum of 72 working hours.

If you notice a fault with your product, you can return it to us free of charge. To do so, go to your customer account and select the My Orders section. Select the order containing the faulty product, then click on Make a return at the very bottom of your order details.

Then follow the procedure:

Your return will be processed within 24 to 48 hours of receipt of the item(s).

Please note: if no fault is found with your item, the return costs will be deducted from your refund

Have you received your order and found that the size shown on the label is not the one you ordered?

For some products and brands, there may be a difference between the size you ordered and the size shown on the item’s label. But don’t worry: this may be due to international size equivalents (e.g. a French size 38 corresponds to a German size 36). Please feel free to try the item on at your leisure at home.

If there’s an error with the product, the size, or if there’s a fault, go to your customer account and select the My Orders section. Select the order containing the item with the problem, then click Make a return at the very bottom of your order.

Then follow the procedure:

Your return will be processed within 24 to 48 hours of receipt of the item(s).

Please note: if no fault is found with your item, the return charges will be deducted from your refund

To track your return sent via Chronopost or Colissimo using our prepaid label service, go to your customer account and select the My Returns section. Select the relevant return and click on the Track my return button.

If the Colissimo tracking status shows Your parcel has been delivered: Mail Centre 85, your parcel has been received at our warehouse. For Chronopost, the status our parcel has been delivered to the store indicates that we have also received your return.

Refunds are normally processed within a maximum of one week after the return has been processed.

If this timeframe has passed and you have still not received your refund, please contact our customer service team by email at sav@espace-des-marques.com or by telephone on 02 51 20 87 09.