Delivery

Once your order is shipped, you will receive an email with your tracking number. You can access your Colissimo tracking by clicking on the Track my parcel button.

You can also track the delivery of your order in your customer area under My Orders by clicking on the relevant order.

Once your order has been confirmed, our team will prepare it within 24 to 48 hours. This timeframe may be extended during busy periods such as the sales, the festive season, Black Friday or the big summer clearance sale. Once your order has been prepared, it is handed over to the delivery service you have chosen.

Yes, we deliver to 27 countries across Europe! Here is the list:

Germany, Austria, Belgium, Bulgaria, Croatia, Denmark, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, the Netherlands, Poland, Portugal, Romania, the United Kingdom, Slovakia, Slovenia, Sweden, the Czech Republic.

We also deliver to the French overseas departments and territories (DROM-COM): Martinique, Guadeloupe, French Guiana and Réunion

Yes, we deliver exclusively to Martinique, Guadeloupe, French Guiana and Réunion at a rate of €18.99 (including VAT), with delivery taking between 15 and 20 working days (except for French Guiana, where delivery takes up to 40 working days).

When you place your order, the port duty and regional port duty will be calculated based on the items in your basket. You will not incur any additional customs charges when collecting your parcel.

We offer four delivery methods:

Shipping rates vary by country.

Delivery is free in our French store!

To do this, simply select the nearest Espace des Marques store when choosing the delivery method. Once your order is received, the store will email you to inform you of its availability. You will then need to go to the store with an ID to pick up your parcel for free.

Delivery charges vary depending on the country of delivery; please go to the delivery stage of your order to view the different rates.

Your order will be kept in store for 30 days. Once this period is over, we will call you to ask what you want to do with the pending parcel.

You can check the My Orders section in your personal Espace des Marques account. Click on the relevant order to see its status and whether it has been shipped.

As soon as your order is shipped, an email will be sent to you with your tracking number. You can click the Track my package button to view your Colissimo tracking.

You can also track the delivery of your order in your customer space under My Orders by clicking on the relevant order.

Small parcel are delivered directly by your mail carrier to your mailbox.

If not, a delivery notice will be left in your mailbox. This notice will show the delivery date and the post office where you can pick up your parcel.

Your parcel is kept for 15 days before being returned to Espace des Marques.

If your parcel is damaged, you can: