Questions/Answers
Products and stock
Are your products genuine ? Are they new and delivered in their original packaging?
We work with the brands’ official clearance stockists or intermediaries. We buy up the brands’ end-of-line stock or unsold items, which enables us to offer such competitive prices.
All our products are genuine and sold in their original boxes or packaging!
Please note that in the event of returns due to transport-related damage, we may need to replace the original box or packaging (in exceptional cases).
Do the shops and the website stock the same products?
You may not find the same brands or items in all our shops and on our website.
Is it possible to reserve an item?
It is not possible to reserve an item.
To ensure your items are available, we recommend that you order them as soon as possible, as stocks are limited.
How long is my shopping basket saved for?
If you are logged in, your basket will be saved until the items in it are out of stock.
Are there often new items?
At Espace des Marques, we’re adding new products every day!
I've spotted an item in-store, can I buy it on the website?
If you know the product reference number of the item you’ve spotted in-store, you can easily search for it on our website using the search bar.
However, it is possible that the item you saw in-store may not be available on our website, or may no longer be available.
Topics
Contact us
You haven't found the answer to your question?
You haven't found the answer to your question?
Our customer service is available from
Monday to Thursday from 9 am to 6 pm and Friday from 9 am to 5 pm
Contact us