Terms and Conditions of Sale

The client declares to be 18 years of age and possesses the legal capacity to enter into a contract on our website, www.espace-des-marques.com, comply with these general terms of sale, or have parental authorization permitting them to place an order on the website.

Placing your order involves the following steps:

- The client selects their items and places an order.

- The client selects a delivery method.

- The client selects a payment method.

- The client confirms the payment request.

- The client then receives an email confirmation from Espace-des-Marques with the order and payment details.

The order confirmation email signifies that ESPACE-DES-MARQUES.COM has accepted the client’s order and constitutes the sales contract between the parties.

Providing the credit card number and/or gift card numbers, along with the final online order validation, serves as proof of the entire order. This validation signifies the client\'s acceptance of all transactions conducted on the site and serves as acceptance of the general terms and conditions.

To protect our clients against identity theft, particularly unauthorized payment methods, ESPACE-DES-MARQUES.COM reserves the right to request proof of address via email before confirming an order (Resolution No. 2012-209 dated June 21, 2012 - CNIL Simplified Norm No. 48).

The order will only be finalized upon the receipt of the requested documents by ESPACE-DES-MARQUES.COM and the subsequent sending of the confirmation email. If there is no response from the customer within 14 days, the order will be deemed canceled.

The computerized records maintained by ESPACE-DES-MARQUES.COM and its service providers, which are stored under reasonable security measures, shall serve as conclusive proof of all transactions conducted between ESPACE-DES-MARQUES.COM and the client, unless legally challenged with contrary evidence.

We securely archive order forms and invoices. As per legal requirements, clients can access these documents through the “My Account” interface at www.espace-des-marques.com.

Clients are encouraged to retain the confirmation email of their order and payment. ESPACE-DES-MARQUES.COM will also send a shipping confirmation email.

The email address collected for the transaction may be used by Espace des Marques to inform the customer about new products and promotional offers related to products similar to those already purchased. In accordance with applicable regulations, the customer may object to this use now and at any time via the unsubscribe link included in each email. The address will never be shared with third-party partners.

ESPACE-DES-MARQUES.COM strives to describe and present the items sold on its website accurately.

Please note that product images displayed at www.espace-des-marques.com are for illustrative purposes only. Under no circumstances shall ESPACE-DES-MARQUES.COM be held responsible for any discrepancies arising from these photos.

The prices listed on the site are in euros and include all applicable taxes for mainland France. The VAT applied is at the rate in effect at the time of the order.

Please be aware that prices exclude shipping costs, which will be communicated to the customer on the summary screen prior to the final confirmation of the order.

Products marked as available for sale are offered subject to stock availability, and there is no guarantee of restocking.

Products can be delivered to mainland France, Corsica, most countries within the European Union, Monaco, and the United Kingdom. Deliveries will be made to the address specified by the client at the time of order placement.

Shipping costs start at €3.99 for collection points, and no minimum order is required. Orders totaling €85 or more* (this offer applies only to mainland France and Corsica and may change with promotional offers) will qualify for free shipping through selected carriers.

Delivery is typically completed within 3 to 7 days following the order confirmation and payment processing. This timeframe may extend to 12 days during public holidays or peak periods (e.g., sales, Black Friday, inventory adjustments, etc.).

For tracking and logistical purposes, ESPACE-DES-MARQUES.COM reserves the right to refuse delivery to collective addresses such as military barracks, hospitals, vacation clubs, and similar locations (this list may be updated).

* Free shipping applies to Mondial Relay orders totaling more than €85**.

Other shipping options include reduced fees: €4.99 for Express Point Relay delivery via Chronopost and €0.99 for home delivery using Colissimo.

Shipping fees may vary depending on the destination country outside of France.

**The amounts and terms listed apply to mainland France. The final prices, adjusted for the country of delivery, will be displayed during the ordering process, on the “Shipping” page, after you confirm your cart.

To ensure your security and confidentiality, the website Espace-des-marques.com employs the SSL (Secure Socket Layer) encryption protocol provided by our partner, ATOS Services. Throughout the information transfer over the network, your credit card number, along with all data entered in various forms, is automatically encrypted.

Developed by Netscape, SSL is recognized as one of the most widely used and effective solutions for transaction security. To utilize this system safely, you must ensure that a security icon appears at the bottom of your browser during the transaction.

Clients may pay for their purchases using:

• Credit Cards, including Carte Bleue, Visa, Mastercard, and e-Carte Bleue.

The client’s bank account will be charged for the amount of the chosen products and services. ESPACE-DES-MARQUES.COM guarantees the security of credit card payments by utilizing the SSL encryption protocol and engaging Crédit Agricole through the Paybox or PayPlug systems for payment processing.

Furthermore, purchases made on Espace-des-marques.com adhere to the 3D-Secure standard. 3D-Secure is a security protocol developed by international issuers Visa (Verified By Visa) and Mastercard (Mastercard Secure Code) to improve online payment security. This protocol requires an additional verification step during an online purchase: the buyer must enter banking information and provide a personal data point that allows their bank to identify and validate the transaction.

Clients have the option to split their order payment into 3 or 4 installments, ranging from €100 to €3,000, via Oney Bank.

Our partner, Oney Bank, offers a financing solution called 3x 4x Oney. This allows customers to pay for purchases between €100 and €3,000 in three or four installments using a valid credit card.

Eligibility Requirements: This offer is exclusively available to adult consumers residing in France who possess a valid Visa or Mastercard credit card. The credit card must remain valid throughout the entire financing period. Please note that the following types of cards are not accepted: systematic authorization cards (e.g., Electron, Maestro, Nickel), e-cards, Indigo cards, and American Express cards.

After completing your order, click the “3x 4x Oney payment button” to proceed. You will be redirected to the Oney webpage, where a detailed summary of your order and a personalized financing request will be displayed for your validation. If you have a 3x 4x Oney account, you may log in with your account credentials; otherwise, you will need to enter your personal information. You will review the general terms of the installment payment plan you subscribe to, which will be provided in PDF format for your perusal, printing, and saving prior to acceptance. You must indicate your electronic acceptance by checking the corresponding box. By doing so, you acknowledge that the “double click” associated with the acceptance box constitutes consent to the contract, signifying an irrevocable and unconditional acceptance of the product’s general terms.

Unless proven otherwise, the data recorded by Oney Bank serves as proof of all transactions between you and Oney Bank. If you request financing, the information related to your order will be forwarded to Oney Bank to assess your credit application and manage and collect payment. Oney Bank reserves the right to accept or refuse your financing request. You have a period of 14 days to withdraw from your credit agreement.

The option to pay in 3 or 4 installments via credit card allows you to settle your order on our e-commerce site as follows:

- An initial payment debited on the day your order is confirmed for shipment, equivalent to one-third or one-quarter of the total order, plus fees of 1.45% of the total order amount for the 3-installment option and 2.2% for the 4-installment option (subject to a maximum of €15 for the 3-installment option and €30 for the 4-installment option);

- Two or three monthly payments, each corresponding to one-third or one-quarter of the order, deducted 30 and 60 days after the initial payment for the 3-installment option and 30, 60, and 90 days after for the 4-installment option.

Available for purchases between €100 and €3,000.

- Example: For a purchase totaling €150, the initial payment due is €52.18, followed by two monthly payments of €50 each. The credit duration is 2 months, with a fixed APR of 19.31%. The total cost of financing amounts to €2.18, subject to a maximum of €15.

Available for purchases between €100 and €3,000.

- Example: For a purchase amounting to €400, the initial payment required is €108.80, followed by three monthly payments of €100 each. The credit duration is 3 months, at a fixed APR of 19.61%. The total cost of financing is €8.80, with a maximum limit of €30.

Oney Bank, SA, with a capital of €51,286,585, has its headquarters at 34 Avenue de Flandre, 59170, CROIX. Registered with RCS Lille Métropole 546 380 197. Orias registration number: 07 023 261. For correspondence, please contact CS 60006, 59 895 Lille Cedex 9. Further information can be found at www.orias.fr and www.oney.fr.

The Buyer can withdraw from the purchase within fourteen (14) days. This right does not apply to products unsealed by the consumer post-delivery and non-returnable for hygiene or health reasons, including underwear, swimsuits, tights, socks, and cosmetics. The Buyer is not obligated to provide reasons for their withdrawal, nor will they incur any costs other than those outlined in Articles 221-18 of the Consumer Code.

The fourteen-day withdrawal period commences at 00:00 on the day following delivery and concludes at 23:59 on the final day of the period. If the last day falls on a Saturday, Sunday, or public holiday, the period will extend to the next working day.

For orders containing multiple items delivered separately or for a single product consisting of several lots or pieces delivered over time, the withdrawal period begins upon receipt of the last item, lot, or piece.

The Buyer must return the goods to Espace Des Marques within fourteen (14) days of notifying their decision to withdraw.

The consumer will be responsible for only the direct costs associated with returning the goods. If the right of withdrawal is exercised, Espace Des Marques.com will issue a refund for the order, except in cases where the goods have depreciated due to handling beyond what is necessary to ascertain their nature, characteristics, and functioning.

Refunds will be processed using the same payment method utilized for the original order. The standard delivery charges, capped at €5.99 (including VAT), will be refunded. However, Espace Des Marques.com is not required to refund additional fees incurred if the consumer opts for a costlier delivery option.

The Buyer must notify Espace Des Marques.com of their intention to withdraw before the fourteen-day period expires by submitting the designated withdrawal form indicated in Article L 221-18 of the Consumer Code or by making an explicit declaration expressing their intent to withdraw.

Espace Des Marques.com provides consumers with the withdrawal form, which is accessible (here) (in PDF format), as well as in editable text format (here) for convenience without the need for printing.

As outlined in this article, the Buyer is responsible for providing proof of exercising the right of withdrawal.

Before returning any product, the Buyer must inform Espace Des Marques.com of their intent to withdraw by sending the completed and signed withdrawal form to the following email address: sav@espace-des-marques.com or the address below:

ESPACE-DES-MARQUES.COM

7 Allée Blaise Pascal

Z.A. Les Acacias

85430 La Boissière des Landes

Espace Des Marques.com will confirm receipt of the withdrawal via email.

The Buyer is required to return the Products to Espace Des Marques.com within fourteen (14) days subsequent to the notification of withdrawal via La Poste. The items must be returned in their original packaging and the same condition to the following address :

ESPACE-DES-MARQUES.COM

7 Allée Blaise Pascal

Z.A. Les Acacias

85430 La Boissière des Landes.

The client has a period of 30 days from the shipment date to return any unsatisfactory items. Returned products must be in new, unworn condition, in their original packaging, with tags intact, and in perfect condition.

No returns will be accepted if the items show visible signs of use or damage caused by the client, rendering the items unfit for resale.

*Items that have been tried on to check size are not considered worn.* We reserve the right to refuse a return if it exhibits damage or for hygiene reasons.

Returns will be at the client’s sole expense, except in cases where there has been an error in order preparation or if the items are defective. Due to hygiene regulations, we do not accept returns on underwear, swimwear, or cosmetics.

Return shipping options:

- Free Drop-Off: Return shipping is free if you drop off your return at one of our 10 stores, except for the location in Montpellier - Pérols (34).

- Customer Responsibility: If you choose not to utilize the free drop-off, all return shipping costs will be the client\'s responsibility unless we have made an error (e.g., defective product or preparation error).

Prepaid Label Service:

We provide a prepaid label service to simplify the return process. Whether you choose to use Mondial Relay or Colissimo for your return, a fixed fee will be deducted from your refund. This fee is generally more favorable than handling the return independently.

Cost Comparison*:

- Returning a parcel weighing 600g via your post office will cost €6.55 (including VAT).

- Using our prepaid label sent via email, the cost for the same weight is reduced to €4.99 (including VAT).

- For a 500g parcel, the Mondial Relay label costs €2.99 (including VAT), while returning through Mondial Relay directly would cost €4.40 (including VAT).

To initiate a return request, please log into your client area and navigate to the section labeled \'My Orders.\'

Select the relevant order for the return, then click on \'Make a Return\' at the bottom of your order details.

For orders delivered in France, please follow this procedure:

1. Select the product(s) you wish to return, indicate the quantity, and specify the reason for the return.

2. Choose your preferred return method from the following options:

- Free Return in Store

- Return via Mondial Relay for €2.99* (VAT included)

- Return via Colissimo for €4.99* (VAT included)

- Return by your own means

3. We will await the receipt of your parcel to confirm that the return meets the conditions necessary for your refund to be processed.

If you discover a defect in your product, you can return it at no charge. To initiate this process, please log in to your client area and navigate to the \'My Orders\' section.

Select the relevant order associated with the defective item and click on \'Make a Return\' at the bottom of the order page.

Follow these steps:

1. Indicate the product(s) you wish to return, specify the quantity, and assert that it is either defective or not as ordered, along with details of the observed issues.

2. Choose your preferred return method from the following options: Return in Store, Return via Mondial Relay, or Colissimo.

3. We will process your refund upon receipt of the returned parcel.

Important: If the reported defect or issue is not validated upon inspection of the item, the return shipping fees will be deducted from your refund. This will amount to €2.99 including VAT for returns via Mondial Relay or €4.99 for Colissimo.

To initiate a return request, please access your client area and navigate to the section labeled “My Orders.” Select the specific order you wish to return and click on \'Make a Return\' at the bottom of the order details.

You are required to download the return slip, fill it out completely, and return the product at the post office of your choice.

Please be aware that you are responsible for any costs incurred for returns. If you find any defects in your product or there is an error in your order, please contact our customer service department immediately. Our representatives are available by phone from Monday to Thursday, 9:00 AM to 6:00 PM, and on Friday from 9:00 AM to 5:00 PM at +33 2 51 20 87 09 (local call rate). You may also reach us via email at: sav@espace-des-marques.com.

All products sold on this Website are covered by two legal warranties: the warranty of conformity (Articles L217-1 and following of the Consumer Code) and the warranty against hidden defects (Articles 1641 and following of the Civil Code). These warranties allow you to return products that are either defective or do not conform to the contract.

Espace Des Marques.com, located at 7 Allée Blaise Pascal - Z.A. les Acacias - 85430 La Boissière des Landes, is responsible for ensuring product conformity under these legal warranties.

To enforce these warranties, the Buyer must contact the Seller and provide photographs of the product, specifically highlighting any identified non-conformities.

Non-conformities that arise within twenty-four months from the delivery date are presumed to exist at the time of delivery unless proven otherwise. The Buyer has two years from the delivery date to act under the legal warranty of conformity.

If a product is found to be non-compliant, the Buyer has the option to choose between repair or replacement. However, the Seller is not required to adhere to the Buyer’s choice if that option involves costs that are clearly disproportionate to the other choice, taking into account the value of the product or the severity of its defect. In such situations, the Seller must proceed with the alternative option not chosen by the Buyer, unless doing so is impossible.

It is important to note that the legal warranty of conformity applies independently of any commercial warranty that the Manufacturer might offer; Espace des Marques.com does not provide any commercial warranties.

In addition, the Buyer has the right to invoke the warranty against hidden defects of the sold item as outlined in Article 1641 of the Civil Code. In such cases, the Buyer may opt for either the resolution of the sale or a reduction in the sale price, as per Article 1644 of the Civil Code.

- Article L217-4 of the Consumer Code: The seller is responsible for delivering a good that meets the contract specifications and is liable for any non-conformities present at the time of delivery. The seller is also liable for any non-conformities arising from packaging, assembly instructions, or installation, provided these actions were stipulated in the contract or undertaken under the seller\'s responsibility.

- Article L217-5 of the Consumer Code: A good is considered conforming to the contract if:

1. It is suitable for the expected use of a similar good, and, when applicable:

- It matches the description given by the seller and possesses the qualities presented in a sample or model provided to the Buyer;

- It has the qualities that a Buyer may reasonably expect based on public statements made by the seller, the producer, or their representatives, particularly in advertising or labeling.

2. Alternatively, if it exhibits the characteristics mutually agreed upon by the parties or is suitable for any special use the Buyer has communicated to the seller and which the seller has accepted.

- Article L217-12 of the Consumer Code: Any action resulting from a non-conformity is subject to a limitation period of two years from the delivery of the good.

- Article L217-16 of the Consumer Code: If the Buyer requests the seller to restore the item covered by a commercial warranty during the warranty period granted at the time of acquisition or repair, any immobilization period of at least seven days will extend the remaining duration of the warranty. This extension commences from the date of the Buyer’s request for intervention or from when the item is available for repair, if this occurs after the request.

- Article 1641 of the Civil Code: The seller is liable for any warranty related to hidden defects in the sold item that make it unsuitable for its intended use or that significantly reduce its utility, such that the Buyer would not have purchased the good or would have paid a lower price had they been aware of the defects.

- Article 1648, paragraph 1 of the Civil Code: The Buyer must initiate the action originating from hidden defects within two years of discovering the defect.

ESPACE-DES-MARQUES.COM retains full ownership of the items purchased by the client until the client has fulfilled all obligations, specifically until full payment of the purchase price is received.

The responsibility of ESPACE-DES-MARQUES.COM shall not be held responsible for any failure to fulfill contractual obligations due to an act of God or force majeure as defined by French law.

In no circumstance shall ESPACE-DES-MARQUES.COM be liable for loss of profits, commercial losses, data loss, or any other indirect damages that were not foreseeable at the time of site usage or when the sales contract was concluded between the Parties.

ESPACE-DES-MARQUES.COM is not liable for any damages that are inherent to internet usage (such as disruptions, viruses, etc.).

To facilitate client identification, the client expressly authorizes ESPACE-DES-MARQUES.COM to place a file known as a “cookie” on their hard drive, which serves solely for this identification purpose.

Clients refusing to accept the placement of such a file on their hard drive must complete all necessary validation forms for each order.

ESPACE-DES-MARQUES.COM operates with a dedicated team of over 35 professionals. Our responsive customer service team can assist you via email or phone.

Your satisfaction is our highest priority. We are committed to providing prompt and personalized responses to all inquiries related to your orders.

For any inquiries or questions, you can reach the Customer Service of ESPACE-DES-MARQUES.COM in the following ways:

- By Phone: Available Monday to Thursday, 9:00 AM to 6:00 PM, and Friday from 9:00 AM to 5:00 PM at +33 2 51 20 87 09 (local call rate).

- By Email: You can contact us at: sav@espace-des-marques.com.

- By Mail:

ESPACE-DES-MARQUES.COM

7 Allée Blaise Pascal

Z.A. Les Acacias

85430 La Boissière des Landes

Pursuant to Article L. 612-1 of the Consumer Code, every consumer has the right to access a consumer mediator at no cost to seek an amicable resolution to disputes with professionals. This provision specifically applies explicitly to contractual disputes related to the execution of sales contracts or services between consumers and professionals.

We encourage consumers to first contact our customer service (refer to Article 13) regarding any issues. If unresolved disagreement remains, mediation can be sought through CNPM Médiation Consommation as stipulated in Article L612-2 of the Consumer Code.

Please note that the mediator cannot resolve disputes if they are clearly unfounded or abusive, if they have already been reviewed or are currently being examined by another mediator or court if the consumer approaches the mediator more than one year after their initial written complaint to Espace Des Marques.com if the dispute lies outside the mediator’s jurisdiction, or if the consumer is unable to demonstrate that they made a prior attempt to resolve their dispute directly with Espace Des Marques.com through a formal written complaint as indicated in the contract.

To submit your dispute to the mediator, you may:

• Complete the form on the CNPM website by clicking [here].

• Alternatively, send your request via simple or registered mail to CNPM using the following form and mailing it to:

CNPM MÉDIATION CONSOMMATION

27 Avenue de la Libération, 42 400 Saint Chamond.

The general terms and conditions of sale are governed by French law. Any unresolved disputes will be submitted to the appropriate territorial courts.

CANCELLATION FORM

Please complete and return this form only if you wish to cancel the sales contract.

To :

ESPACE DES MARQUES.COM

7 allée Blaise Pascal

ZA Les Acacias

85430 LA BOISSIERE DES LANDES

I/We* hereby notify you of my/our* withdrawal from the sales contract for the goods listed below.

Ordered on :

Received on :

Order number :

Name(s) of the consumer(s) :

Address(es) of the consumer(s) :

Date and signature(s) of the consumer(s) :

(only if the form is sent by mail)

*Please delete as appropriate.

ESPACE DES MARQUES.COM

7 allée Blaise Pascal

ZA Les Acacias

85430 LA BOISSIERE DES LANDES