Orders and payments

Once your order is validated, you will receive a confirmation email with your order summary.

We encourage you to check your inbox or spam folder; if you do not receive this email, your order has not gone through. We recommend contacting our customer service at +33 2 51 20 87 09 to understand the reason for this failure.

Once your order is placed, you have 30 minutes to cancel it from your customer account in your order summary.

If you have any questions, feel free to contact our customer service at +33 2 51 20 87 09 from Monday to Thursday, 9:00 a.m. to 6:00 p.m., or Friday, 9:00 a.m. to 5:00 p.m.

Once your order is placed, you have 30 minutes to cancel it from your customer account in your order summary.

If you have any questions, feel free to contact our customer service at +33 2 51 20 87 09 from Monday to Thursday, 9:00 a.m. to 6:00 p.m., or Friday, 9:00 a.m. to 5:00 p.m.

We offer several payment methods:

• Credit card (Visa, MasterCard, or Carte Bleue)

• PayPal

• Oney: payment in 3 or 4 installments

• Gift card from Espace Des Marques.com

Yes, we do not have access to your banking information under any circumstances. Your data is transferred securely and encrypted to our bank, so we do not store this information.

If you’d like to spread the cost over several months, choose the 3 or 4-installment payment option via Alma, available for purchases from €100 to €2000. Alma’s 3 or 4-installment payment option ensures a quick and seamless process.

To use it, it’s very simple; just select this payment method at the end of your cart. This option applies only to your current order and is subject to eligibility approval by Alma.

To view Alma’s terms and conditions, click here.

Answer: Once your items are in the cart, follow the steps (choose delivery method, log in or create an account, secure payment, order confirmation).

The 3D Secure authentication system is designed to secure online credit card payments.

After entering your credit card details (card number, security code and expiry date), you will be automatically redirected to your bank’s website, where you will be asked to provide additional information to verify your identity. Each bank has its own authentication method.

The most common method is an SMS sent directly to your mobile phone, but it may also take the form of a password you have chosen in advance, a code generated using an electronic token provided by your bank, or a specific code printed on a slip also provided by your bank.

You will therefore need to enter this code to confirm payment for your order.

To get an invoice, log in to our website and go to the My Account section accessible from the homepage, enter your credentials, and click on My Orders. In the order section, you can click on 'Download Invoice'.

We regularly offer exceptional deals and promo codes. To be notified, sign up for our newsletter!

The following message appears on the right side of your cart at step 1: Do you have a promo code? Just click on it and copy-paste your code in the designated box. Don't forget to confirm for the discount to be applied!